NEW IN EVERY 30 MINS
LOWEST MARKET PRICE
FREE DELIVERY ABOVE 2 ITEMS
(WEST MALAYSIA ONLY)
LIVE CHAT (9AM-1AM)
Home  >  FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

ORDERING

  1. How do I order?
    Select the color and size of the item that you want to purchase and click on Add to Cart. When you are ready to checkout, click on the shopping bag and you can proceed to our payment page. See More
  2. Can I save my items to be purchased later?
    Yes, you can choose to add any item to your Favorites list and purchase them at a later date. However do note that items added into your Favorites list is for your convenience to purchase them later. The items are not reserved so do make your purchases as soon as possible before they run out!
  3. Must I register as a member in order to make a purchase?
    Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record.
  4. Can I amend my order after I have made payment?
    You may contact us at Live Chat within 12 hours of payment to make an amendment to your order and we will endeavour to meet your request to the best of our ability. However, do understand that we aim to fulfil and deliver our orders promptly. Nonetheless, if an order has already been processed, you are not allow to amend it anymore.
  5. Why was my order cancelled?
    Your order will be automatically cancelled if we do not receive any payment details from you within 2 days.

PAYMENT

  1. What kind of payments do you accept?
    For local (Malaysia) orders, we accept payment via internet banking or ATM transfer.
  2. Can I save my items to be purchased later?
    Yes, you can choose to add any item to your Favorites list and purchase them at a later date. However do note that items added into your Favorites list is for your convenience to purchase them later. The items are not reserved so do make your purchases as soon as possible before they run out!
  3. Which bank and accounts do I transfer to for ATM/I-banking?
    You may transfer to the banks below.

    We strongly encourage same-bank transfers (i.e. Maybank to Maybank or CIMB Bank to CIMB Bank).

    If you have a bank that is not on the list above (for e.g. Maybank/CIMB Bank), you may also perform an inter-bank transfer (i.e. Maybank to CIMB Bank). However, do note the longer processing time of 3 working days for such transfers.
  4. How long do I have to make payment after I checkout?
    We abide strictly to a 2 days deadline. Orders will be cancelled if you do not update us with your payment details within 2 days. You can resubmit a new order if you are not able to perform the transfer within 2 days.
  5. I have completed the transfer (ATM/i-Banking). What do I do next?
    After payment has been made, kindly fill up the Payment Notification form.

DELIVERY

  1. What are the types of delivery services that you provide?
    We are using Poslaju as our primary delivery service.
  2. How do I check if my order has been shipped out?
    You can check the status of your orders by logging into your account and clicking on ‘My Orders’.
  3. I have not received my order. What should I do?
    Our delivery times are based on the number of working days (Monday – Friday) you should expect to receive your delivery by. If your order has been shipped out and it has not arrived in the estimated delivery time as stated below, please contact us at live chat.

    Our estimated delivery time is 7-12 working days from receipt of payment.


x
Exclusive Discount

Price markdown up to 30% exclusively for you. Claim it now





Entering your email also subscribes you to the latest fashion news & exclusive offers.
0.26